Delivery

Delivery Fees

  Standard Express
Flat Delivery Rate UK £3.95 £6.95
Flat Delivery Rate Guernsey/Jersey*** £10.00 N/A
Flat Delivery Rate Ireland*** £16.44 N/A
Orders over £65 FREE* £6.95
Online Gift Voucher** FREE FREE

*Excluding any Gift Voucher value you may have in your cart.

**Delivery of Online Gift Vouchers via email is free.

***Customs import tax charges may apply.

Delivery Timelines

Christmas Last Shipment Date:

  • Standard/Free:15th December
  • Expedited: 19th December

UK Standard Tracked Delivery

We aim to dispatch orders received by midday on the same day. If the order is placed on a non-business day we aim to dispatch it on the next business day.

  • Physical goods/orders are shipped from the JAS Logistics warehouse in Essex, United Kingdom and will be delivered by Evri courier.
  • You can track your order at any time using the EVRi tracking service. Deliveries are processed upon receipt of full payment.
  • Delivery time may take between 3 – 5 business days from the date of dispatch. Title in the goods passes to you when we have received payment.
  • Our terms of payment are set out on the order page.

UK Express Delivery

  • Physical goods/orders are shipped from the JAS Logistics warehouse in Essex, United Kingdom and will be delivered by Evri courier. You can track your order at any time using the EVRi tracking service. Deliveries are processed upon receipt of full payment.
  • Delivery time may take between 1 – 2 business days from the date of dispatch, depending on the delivery option.
  • Title in the goods passes to you when we have received payment.
  • Our terms of payment are set out on the order page.

Damaged or Lost Orders

  • Damaged or lost orders should be resolved with the courier company directly and we are not responsible for goods that are damaged in transit or not received.
  • Replacement of damaged or lost items is made at the discretion of ergopouch.co.uk.

 

Digital goods are delivered immediately to the email address provided by you upon order. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

Physical goods may be delivered by reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page.

International Delivery

  • Currently, www.ergopouch.co.uk only deliver to United Kingdom postal addresses. For any international orders outside of the UK, please visit www.ergopouch.com.au.
  • Our Australian website delivers to selected international locations, excluding the United Kingdom and French Guiana, offering free shipping when you spend over $200 AUD.

Sale Periods

  • Delivery times during sale periods are slightly delayed due to the higher number of orders for our warehouse to process. Please allow an extra 3-5 business days to get your order packed and dispatched.
  • During promotional sale periods, we cannot make any changes to your sale order once it's completed. We kindly request all customers check their details, including address, sizing, colors and contact details, before they complete checkout.
  • Returns

    Returns

    For purchases from ergopouch.co.uk, we are happy to accept items back for a refund within 14 days of receipt provided they meet the following terms:

    • Items must be returned unused and unwashed, in a sellable condition and the original packaging undamaged.
    • We do not accept returns on Outlet page unless faulty. Outlet products are considered final sale. Faulty products will be replaced in the same style, print and TOG.
    • We do not accept returns on Online Gift Vouchers
    • Postage and handling is covered by the purchaser to send the item back. Please note, we only refund the cost of goods excluding the original shipping charge.

     

    To arrange your online return please complete the following steps;

    1. Download the ergoPouch Return form
    2. Fill in your return details – you can fill this form in digitally on your computer or mobile, or print it. We encourage the digital option as being more environmentally friendly!
    3. Email a completed copy of the form to [email protected]. Please make sure the form is legible.
    4. You will receive a confirmation email from us with a returns authorisation number, and the address to send your return to
    5. Refunds are granted provided the returned product(s) meets the conditions outlined above
  • We are unable to accept unsolicited returns
  • Damaged or lost orders should be resolved with the courier company directly and we are not responsible for goods that are damaged in transit or not received. We recommend using a tracked service and having proof of shipping when returning your goods.
  • *During promotional sale periods, we cannot make any changes to your sale order once it's completed. We kindly request all customers check their details, including address, sizing, colors and contact details, before they complete checkout.
  • Faulty Items

    Occasionally a faulty item may slip through our inspection fingers and end up in your hands. If your item arrived with a manufacturing fault, the team will happily help to arrange your replacement. Please email Customer Service on [email protected] with the below details.

    1. A receipt or ergoPouch web sales number
    2. Details of the product (TOG, Size, Print)
    3. Batch number (check the care instructions tag on the collar)
    4. A photo of the item
    5. Your postal address

    ergoPouch will cover all associated postage costs with exchanging faulty items.

    Cancellations

    Cancellation Policy

    • If you have made a purchase in the last hour, there is a chance we can catch your goodies, however, after this time or if your order has already been released to packing and/or dispatch, we are unable to cancel it.
    • ergopouch.co.uk does not cancel orders for a change of mind or during sales and promotions due to the volume of love we receive during these times. Please triple-check all details are correct before placing the order.

    Cancellation Process

    • To organise a cancellation contact Customer Service* via phone as soon as possible (07598269191) or email [email protected].
    • If we can cancel your order, please allow 2-5 business days for the refund to clear back into your account.

    *Customer Service operates Monday - Friday 9am - 5pm GMT. Cancellation assistance can be provided within these hours. Requests after hours or on weekends are not seen until the next business day.