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Shipping and Returns

We aim to process all orders within 24hrs of receiving payment. For all processed orders, a delivery will then be made via 48 hour courier service. www.ergopouch.co.uk accepts no responsibility for goods not being signed for at point of delivery. We therefore suggest that you provide a delivery address that will have someone there to sign for it between 8am and 6pm. If there is no one to sign for the delivery one further attempt will be made, after that there may be a charge of £15 to redeliver.



All orders are shipped from the UK and relevant shipping charges are £5.99 for all UK mainland addresses, Northern Ireland shipping to £14.99 , £14.99 for Europe and £17.99 for the Rest of the World. These are accepted once an order is made. 

We deliver to Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Northern Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Excludes remote locations where surchage of £20 per parcel is applicable.
All payments are verified against the address in which the debit/credit card is registered to. All orders are dispatched to the address provided in the optional address delivery field. It is your responsibility to ensure that this address is correct at time of order

If your chosen products are in stock your order will be processed. We will deduct the price payable for your chosen products plus any shipping charges from your nominated payment method

Should you not receive your chosen products within 10 days of despatch please contact us to let us know by email. (For non UK mainland orders please allow up to 25 days). You will then be given the choice of: 
a) Cancelling your order whereupon we will refund the full price you paid, or 
b) After a further waiting period as agreed by us, we will despatch a replacement order provided the goods remain in stock. If no stock is available, we will cancel and refund the order.

If the goods should arrive after the order has been cancelled and refunded or a duplicate order delivered, you must contact us to arrange payment for the duplicate items or to arrange return of the goods


Returns Policy

We hope that you will be pleased with your order but we understand that sometimes you will want to send something back. If your item is faulty you may return the item to us within 14 days of purchase.  Please email us at: info@ergopouch.co.uk and we will arrange a replacement for you. 
If you have chosen the incorrect size or product we are happy to provide a refund so long as the item is returned unused and in original packaging, and with proof of purchase within 14 days of purchase. 
Please return the product to the address below, including a brief note explaining your return and your return address details and a contact phone number. Return postage on non-faulty purchases must be covered by the purchaser. If a replacement product is required, please order as normal through the website. 
International orders can be returned at the buyers cost for refund of the product cost only. We do not do exchanges for International orders.


Terms and Conditions on Returns

Returning any item within 14 days will be taken as notice of cancellation of your order (or relevant part of your order). Items are provided to you on approval and legal title to the goods will not pass to you until the 14 day post-delivery period has expired. On receipt of the returned goods ergo\pouch.co.uk will give you a full refund of the amount you paid for the items (but not the postage) or an exchange credit as required. You must however, return the goods to ergoPouch in order to receive a full refund or exchange.

Ridgebacks International Limited
2 Old Park Farm
IP13 0LZ
Company number 09766739